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Netgear N600 Wireless Dual Band Gigabit ADSL2+ Modem Router (DGND3700) Review
SEPTEMBER 13, 2011 UPDATE: DOWNLOAD FIRMWARE VERSION 1.0.0.12I promised to update status until Netgear solved the problem or I totally gave up...Netgear solved the problem. A couple of Netgear engineers contacted me and we installed a beta firmware that immediately ended all internet disconnects. We monitored several things while testing the firmware: line quality, SNR, connection speed, and the log file.
Only once did I lose internet connection and that was during a strong thunderstorm. We lost the log file to analyze the error because the family rebooted the DGND3700. No storms since, only fires in Houston of late, so I will add another update if a storm affects internet again.
My setup is AT&T Southwest DSL Elite direct to DGND3700 with 5 wired connections: Samsung PN58-C550 TV, OPPO BDP-93, DirecTV HR24-500, Denon AVR-4311ci, HP2025 printer, all connected via Netgear XAVB5004 and a WD My Book Live connected via ethernet. I am broadcasting simultaneous 2.4GHz and 5GHz band wireless networks with up to 4 laptops, 1 Xbox, 1 iPad, and 4 Smart phones connected.
I tried to overload the DGND3700 by streaming Netflix, Xbox Live online gaming, iPad internet surfing, and a Laptop streaming Rhapsody and it held up nicely. The DGND3700 speed was not compromised. This is interesting, my download speed with IE9 averages 4.85 Mbps and with Google Chrome 6.5 Mbps (over DSL limit).
The DGND3700 is now a solid product that I recommend as a ADSL modem router.
*** END OF SEPTEMBER 13, 2011 UPDATE ***
THE FOLLOWING IS THE HISTORY OF MY INITIAL REVIEW FROM PURCHASE AND STATUS UPDATES WITH KNOWN ISSUES.
May 26, 2011: The review you are about to read is true. My purpose is not to influence your decision, but to inform you of my experience. You will see many others who share a similar experience. Understand, when reading my review, that I really want to enjoy this product. It is an expensive piece of equipment and I hope that the value will match someday. My 3 star rating is down to a one.
THE REVIEW
This could be the best DSL modem/router hands down, but it's not. Easy setup, nice speed, and good range. The issue is maintaining an Internet connection. A slight variation in DSL signal-to-noise (SNR) ratio drops the Internet connection even though the DSL sync is solid. The part that will drive you mad is the modem does not attempt to reconnect, but must be rebooted to regain Internet. This began the first day I installed it, May 30, 2011. The longest the DGND3700 maintained connection was 38 hours.
SERVICE CALLS
Netgear support adjusted MTU settings to 1400, then pointed to AT&T - an easy target and somewhat deserving for line quality. I borrowed an AT&T modem and experienced perfect DSL service with the DGND3700 as a router. When I reconnected the DGND3700 as a modem router, all was well (YEA)...for a few hours (oh). I called Netgear again and they changed more settings (LAN, WAN, ADSL) to no avail. Frustrated, I looked to the Netgear forum for help, but I found a support group having the same issue. This problem is global and not specific to one ISP.
(Response to Netgear's auto-respond: 15906919 is my ticket number Netgear trolls.)
July 10, 2011: I give up. No longer will I continue to wait for a firmware update that may fix the gaffe nor will I tolerate more rabbit holes. I will buy a cheap DSL modem and the Apple AirPort Extreme. The Actiontec GT701D is highly rated, universal, and proven. A solid Internet connection and fast Ethernet is all I wanted from the DGND3700, but it was not to be.
...AND YET I WONDER
Could it be? A fellow reviewer installed a DGND3700 with no problems; running strong for 3 days, YES. Oh, but wait...ARTIPHATS reports 5 straight internet connection drops, bummer.
August 5, 2011: Well folks, still no firmware update; which causes me to reconsider my theory. If firmware would solve the problem, then an update would be out by now. The problem has to be modem hardware. I bought a cheap AT&T modem and now use the DGND3700 as a wireless router (Save $50 and buy the WNDR3700 if you want a Netgear router).
What a shame because the Netgear N600 Wireless Dual Band Gigabit ADSL2+ Modem Router has so much potential. All of it's awards and accolades culminate in an over-hyped , over priced box of potential.
Netgear N600 Wireless Dual Band Gigabit ADSL2+ Modem Router (DGND3700) Overview
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