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Moultrie Gamespy 4 Megapixel Digital Infrared Mtm Game Camera, 4.66x11.96x12.26 Review

In theory this works as follows: i) you buy this camera or another camera compatible with their "game management system" ($150-450), ii) you buy a separate cellular module ($180-200), iii) you buy a subscription to their on line service ($360-$1200/year), iv) you buy an activation (an additional $29 fee mentioned only in some very small print in a very obscure place on their web site), v) you set it up so that you get an email when the camera triggers and then you can see your photos on-line almost in real-time. In theory, you also have the option between a pay-as-you go plan (min $40/month) and an annual plan (min $360/year).
In practice, you buy all of the above (bare minimum about $400), then the activation fails. None of the usual excuses hold: the batteries are new and fully charged for both camera and cellular modem, the signal at location is great (I was checking their web site on my iPhone on 3G at maximum signal strength), the camera is on, the wire is plugged in, etc. Unfortunately, Moultrie has no customer support worth mentioning for this system. For the game management, there is separate line which is not toll-free. First I had to wait about 30 minutes on their regular customer support line, then I had to give the person all my details for another 15 minutes and then and only then, he told me that I have to call another line, dedicated to the Game Management System. On that line, you have the privilege to leave a message but you are warned by the "welcome" message not to dare leave more than a single message. Then you wait and nothing happens. Nobody calls you back. Nobody follows up. You go on "your account" from time to time just to see that the camera is "being activated". You call over and over the game management system line but you never find any human being on.
Imagine buying a new cell phone, activation, contract and all and then having the phone not working for days and no customer support help.
In practice, the choice between the pay-as-you go and the annual subscription also does not seem to exist. The type of plan appears to be determined by the cellular modem you buy. If you the device has a P at the end in the model number, you are locked into the pay-as-you go (which is about 33% more expensive per month). If your device does not have the P, you are destined to have an annual plan. If you don't know this and you buy the wrong device, too bad Mr. Customer.
The camera itself is much lower resolution than a comparably priced Stealth Cam for instance (currently about 8Mega pixels for $120 for Stealth Cam Unit vs. 4 Mega pixels for $150 for the Moultrie I 35). On the Moultrie I35, the weatherproof case is made of plastic, the locks are also plastic and may not last long. There is a rubber seal around the perimeter of the box but that appears to be very flimsy and will also probably not last very long. The Stealth Cam Unit case appears to be much more durable, the locks are metal, the rubber seal is much thicker and mounted in a recessed groove, and overall has a more durable appearance. The quality of the pictures and video on the Stealth Unit is very good. It also appears to trigger well for now but I only had the camera for 3 weeks so it's early to draw conclusions. The Moultrie is yet to take a photo and upload it. The flexibility of the Stealth Camera is also much higher. More choices for video, resolutions, trigger intervals, number of pictures taken, duration of video, etc. If it were not for the remote access capability the Stealth Cam would be the hands down winner. Unfortunately, this capability is yet to be experienced on the Moultrie I 35.
I will update this. I am very curious how many days of my subscription are going to be wasted before I can get the I 35 camera to work.
First update (deployment date + 2 days): cellular link still dead and no sound in video.
The cellular link still does not work, the same "camera is being activated" message on their web site. Checked in the field, the batteries on the cellular modem are completely dead in less than 48 h after deployment (the batteries were new and fully charged, 2000mAh capacity). The quality of the pictures taken is very good. However, the video does not have sound. I'm not sure this is a defect or by design. If it's by design, it's a very serious limitation. On the StealthCam I got 60 seconds of dialogue between two poachers who were smart enough to try stay outside the angle of view but triggered it anyway.

Moultrie Gamespy 4 Megapixel Digital Infrared Mtm Game Camera, 4.66x11.96x12.26 Overview

Hi end scouting equipment available in infrared, features 4.0 megapixel images and camouflage housing.

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